Tag: client

Dealing with difficult clients

Dr. Joanna Cates, clinical psychologist, writes for Vetsnet:

“It’s sadly not uncommon for veterinary staff to be on the receiving end of some pretty difficult behaviour from their clients – and I’m not talking about those of the animal variety. I mean the human ones!  Rude, grumpy, ungrateful – perhaps even aggressive. From time to time all vets know what it’s like to have to deal with clients whose social skills are less than ideal. Continue reading

Dr. Google; Friend or Foe?

Is Dr. Google good or bad for us as vets, or our clients?  With some guidance, the internet can be helpful for owners and a useful tool for vets.  We are no longer the source of information, but we are able to curate and apply the correct information in context.

There is a good blog on how to deal with Dr. Google on the Recruit4vets webpage; which summarises:

On balance, I believe the internet has far more positive than negative to offer the veterinary profession and their clients: what do you think?

They include a link to a survey by Colorado State university, stating “we are currently trying to find out information about how pet owners use the internet for pet health information. Little research has looked at the use of the internet by pet owners in relation to pet health and therefore we would like to investigate this area in more detail. We feel that more research would help inform veterinarians and develop detailed guidelines for pet owners who wish to find more information on the internet”. Please complete this short questionnaire .